Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

IJsselassist (Chatbot)

Chatbot on GR IJsselgemeenten website.

Last change on 31st of March 2025, at 9:05 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Organisation and business operations

Begin date

2025-03

Contact information

www.ijsselgemeenten.nl/contactformulier

Link to publication website

IJsselAssist | IJsselgemeenten

Responsible use

Goal and impact

Service expansion. Chatbot is an amalgamation of the word 'chat' and 'robot'. It is a computer that answers with AI (artificial intelligence). There is no employee behind it, as in chat with WhatsApp. The chatbot answers questions about our schemes. It uses information from our website.

With IJsselAssist, we are further expanding our services. You can easily and quickly find the information you are looking for.

Considerations

Chatbot deployment ensures more efficient and effective service delivery. Better employability of colleagues. No personal data are processed, no privacy risks, therefore no DPIA.

Human intervention

During the testing phase, employees intensively asked questions in the system. There will be regular spot checks to see if the chatbot works as desired.

Risk management

No risks emerged during the testing phase. The algorithm information is extracted from the website. A possible risk could be overdue information on website, the staff within IJsselgemeenten ensure that the information is regularly updated.

Legal basis

N/A

Operations

Data

No personal data is processed in the chatbot. Once one chooses another question or new topic, the chat disappears and it cannot be retrieved after that.

As soon as one closes the chat and closes the screen, the chat is also gone and cannot be retrieved.

The only thing measurable is the number of times the chatbot is used.

Technical design

The chatbot bases its answers on information available on the IJsselgemeenten website. When multiple answers are possible, the application of AI (closed AI system) selects the answer that is most applicable. The chatbot searches for information on the website itself. The Large Language Model (AI)turns this into a linguistically beautiful answer. Users see the notification that they are dealing with a chatbot.

External provider

Whitebox AI B.V.

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