Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.
RPA to automate part of the carer appreciation process
- Publication category
- Other algorithms
- Impact assessment
- Field not filled in.
- Status
- In use
General information
Theme
Begin date
Contact information
Responsible use
Goal and impact
The purpose of the algorithm is to automate repetitive administrative work performed by employees of Bronckhorst municipality. The deployment of RPA reduces the workload and gives employees more time for other tasks. Residents and businesses are only indirectly affected by the algorithm. RPA ensures that residents and businesses get answers faster. The RPA software runs on an on-premises environment within its own ICT environment and the data of residents and businesses are processed fully encrypted, which ensures privacy.
Considerations
RPA helps us provide timely feedback to residents and businesses. By deploying RPA on repetitive work, less external staff need to be hired, saving (social) costs and increasing our public value.
Human intervention
For each RPA process, there is a process manager. The process manager monitors the robot. When information in the RPA process is incomplete, the respective process fails and has to be processed manually.
Risk management
There are no additional risks compared to manual processes. The risks of errors are reduced in many cases. The process managers do monthly spot checks on the processes performed by RPA. We document these spot checks.
Legal basis
Public interest task (AVG Article 6(1)(e))
WMO 2015
Operations
Data
RPA is deployed on the informal care valuation process. The data and applications used are captured in a process description by the process manager. Based on this information, the algorithm is built.
Technical design
Functional: The resident can apply for the informal care appreciation through a web form via our website. The software robot checks whether the form meets the conditions. A case is then created in the case system and the robot takes the basic data from the form. This saves manual work. The case is then placed in the name of an employee who handles the processing.
Technical: We apply RPA this is a software robot that is programmed based on rules. After programming, the RPA robot carries out its work, namely the process to be carried out, so it does this based on predefined rules. If something is wrong in the process, the robot fails and there is human intervention and the process has to be processed manually. No AI is used in the algorithm.
External provider
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