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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

RPA to automate part of the process quality questions and call reports

Municipality of Bronckhorst

Rule-based algorithms are used to carry out some of the administrative work in the quality questions and interview reports process at the participation cluster. The technique used is: Robotic Process Automation (henceforth RPA)

Last change on 17th of December 2025, at 8:15 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Social Security

Begin date

202301

Contact information

algoritme@bronckhorst.nl

Responsible use

Goal and impact

The purpose of the algorithm is to automate repetitive administrative work of employees in the Participation cluster. RPA deployment reduces workload and gives employees more time for other tasks. Residents and companies are only indirectly affected by the algorithm. RPA ensures that residents and businesses get answers faster. The RPA software runs on an on-premises environment within its own ICT environment and the data of residents and businesses are processed fully encrypted, which ensures privacy.

Considerations

RPA helps us provide timely feedback to residents and businesses. By deploying RPA on repetitive work, less external staff need to be hired, saving (social) costs and increasing our public value.

Human intervention

For each RPA process, there is a process manager. The process manager monitors the robot. When information in the RPA process is incomplete, the respective process fails and has to be processed manually.

Risk management

There are no additional risks compared to manual processes. The risks of errors are reduced in many cases. The process managers do monthly spot checks on the processes performed by RPA. We document these spot checks.

Legal basis

Participation Act 2003

Operations

Data

Field not filled in.

Technical design

Functional: The consultant makes a report of a home visit to a client in the Montr application. This conversation report is linked by the robot (RPA) in the Civision cohabitation application. This saves manual work and reduces the risk of errors.


Technical: We apply RPA this is a software robot that is programmed based on rules. After programming, the RPA robot performs its work, namely the process to be executed, it does this based on predetermined rules. If something is wrong in the process, the robot fails and there is human intervention. The process then has to be processed manually. No AI is used in the algorithm.

External provider

UiPath

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