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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Robotic Process Automation (RPA) for administrative processing in the Suite4SD application

Municipality of Zutphen

Robotic process automation (RPA) is used to perform part of the administrative work in the Suite4SD application. Using RPA, client data are retrieved from the BRP and processed in the Suite for the Social Domain. This operation was previously done manually by employees; they no longer have to perform these administrative operations.

Last change on 28th of January 2026, at 8:35 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Organisation and business operations

Begin date

2026-01

Contact information

info@zutphen.nl

Responsible use

Goal and impact

The purpose of using RPA is to automate repetitive administrative work by employees of Zutphen municipality. Based on exact characteristics, rule-based, a previously manual action is now performed by RPA. This reduces the time required for administrative capture. This leaves the employee with more time for substantive processing of applications.

Considerations

In the work done by RPA and thus the use of the algorithm, there is no interpretation. It is purely administrative processing, where human intervention does not add value. This human input can be better used in the assessment and handling of application processes.

Human intervention

An employee receives an automatic signal if the RPA has not gone well, then a manual action is performed to still perform the action.

Risk management

There are no risks, if the RPA cannot be executed, an automatic log is sent, after which an employee goes to assess what went wrong and this is then corrected.

Legal basis

Personal Records Act

Public interest task (AVG)

Links to legal bases

  • BRP Act: https://wetten.overheid.nl/BWBR0033715/2025-11-11
  • AVG: https://www.privacy-regulation.eu/nl/index.htm

Operations

Data

Email, phone number

Technical design

Functional: With the RPA, a person's data from the Basic Registration of Persons is automatically added to the client in the Suite for the Social Domain. In addition, the e-mail address and telephone number from xxllnc Zaken are added to the client data in the Suite for the Social Domain

Technical: We use RPA, which is a robot programmed based on rules. The robot performs the programmed action every hour, making the process it is executed. If the robot cannot perform the action, for example because the ICT system would be temporarily unavailable, the process is not executed. An employee still sees this action and picks it up manually, also an error message is sent, giving the reason why the robot could not perform its action.

External provider

UiPath and MvR Digital Workforce

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