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With the BuitenBeter app, residents can easily report problems in public spaces (such as broken street lights, loose paving stones, litter, fallen trees, etc.). The algorithm within BuitenBeter automatically categorises and classifies the report and forwards it to the appropriate handling department...

At the Civil Affairs counter, identity and travel documents are scanned for authenticity features to prevent use of forged documents such as look-alike fraud.

This algorithm helps users of BuitenBeter determine what subject a report is about. This is an application that allows reports to be submitted about public spaces.

The model provides insight into motivations of employees and teams. It is used as a tool for personal, team and organisational development. It does not directly lead to decisions for residents.

Residents can use the Fixi app to report problems in public spaces, such as litter, a broken lamp post or flooding. The algorithm helps process the reports automatically and anonymise them so that the right department can deal with them quickly and safely.

Zivver secure mail.

AiBezwaar supports the processing of objections by reducing the administrative burden. Incoming e-mails are analysed automatically, identifying relevant data such as the submitter, main parties involved and reasons for objection. The algorithm then suggests a text to answer the objection

The algorithm in the software is mainly set to recognise and anonymise privacy-sensitive information in documents. Basis for this is the AVG. The tool is also used to highlight and mask information that cannot be shared for other reasons (based on another basis, e.g. the Woo) in a document.

Employees can use Microsoft 365 Copilot Chat (hereafter Copilot Chat). Copilot Chat is a generative AI tool offered by Microsoft, where employees with the municipality's Microsoft account can ask questions, generate texts and images, and create translations and summaries.

Atlas.ti is a qualitative data analysis tool. It helps researchers systematically analyse large amounts of unstructured data. It allows text analysis, automatic coding, clustering, sentiment analysis.