Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.
e-Services for applications
- Publication category
- Impactful algorithms
- Impact assessment
- Field not filled in.
- Status
- In use
General information
Theme
Begin date
Contact information
Responsible use
Goal and impact
The aim of the e-Services with the underlying algorithm is to provide maximum support/ guidance to residents when applying digitally for minimum schemes. This concerns our Regulation Regulation scheme and reimbursement of statutory excess medical expenses. This allows this application to be submitted correctly and completely. The algorithm checks various details of the resident. The e-Services grants or rejects based on answers given. The application is handled without the intervention of social development department.
The impact is that such an application can be handled quickly and efficiently by the municipality. The citizen goes through the entire application process independently. In all cases, this application is assessed and processed fully automatically. The quality of service goes up because of these services.
Considerations
Handling all requests through the counter is no longer an option for municipalities. The public increasingly wants to be helped quickly and digitally. The algorithm (a decision tree) offers residents guidance with (digital) applications. For people who are not or less digitally literate, there is always the option of submitting the application in writing. An advantage of deploying the algorithm is that a lot of manual work can be saved by consultants. By deploying an algorithm at the front end of the process, you can be assured that applications enter the systems in the right way and avoid unjustified applications. Risks in using the algorithm (a decision tree) are not significant, so proportionality is in order.
Human intervention
The algorithm works like a decision tree and assumes the answers given by the applicant. All requests are processed automatically.
Risk management
There are no foreseen risks when using the algorithms defined in the decision tree. To avoid the risk of a resident having insufficient digital skills to use the e-Services, an effort has been made to make the application as user-friendly as possible. The explanations on the screens are displayed as clearly as possible. The municipality can always be contacted in case of questions.
Legal basis
Participation Act
Links to legal bases
Operations
Data
BRP data are used and data entered by applicant.
Technical design
Decision tree
External provider
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