i-citizenship

Municipality of Enschede

System that allows residents and entrepreneurs to apply for citizenship products digitally.

Last change on 29th of January 2026, at 15:20 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

Field not filled in.

Contact information

[e-mail]

Link to publication website

www.enschede.nl

Responsible use

Goal and impact

The aim of the e-services with the underlying algorithm is to provide maximum support/ guidance to residents and entrepreneurs when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various data of the resident. If no additional data is required from the resident and no manual actions or checks by the municipality are required (such as signature, for example) to process the application, it can be processed without the intervention of a civic affairs officer. However, if additional data, checks or actions are required, the application/declaration always enters a work list. There, it is checked by a civil affairs employee. The algorithm can only automatically approve an application/declaration. Only the civil affairs officer can reject an application/declaration.

The impact is that such an application can be dealt with efficiently by the municipality; after all, a resident/company has already carried out several steps (work), leaving the official more time for the special and/or complicated declarations/applications the municipality receives. In some cases, this application can even be processed fully automatically. The quality of service goes up because of these services, as does the quality of the data in the BRP.

Considerations

It will of course remain possible for citizens to submit their applications at the counter. This is important for residents who are less digitally proficient, or, for example, like to have human contact with their application. At the same time, our residents expect us to move with the times, and so one no longer always has to depend on a physical counter for several services. Instead, i-citizenship ensures that residents can make their applications where they want, when they want and at their leisure.

Human intervention

i-citizenship assumes a positive scenario: simple requests are processed automatically. Difficult requests, or requests where peculiarities occur are always still checked manually by a staff member of the civil affairs department.

Risk management

The algorithm does not reject, at all times there is still human intervention.

Legal basis

Persons Basic Registration Act: Link to external pagehttps://wetten.overheid.nl/BWBR0033715

Civil Status Act: Link to external pagehttps://wetten.overheid.nl/BWBR0001851

Link to Processing Index

https://www.enschede.nl/file/verwerkingsregister-gemeente-enschede

Operations

Data

Data used comes from the BRP, civil status registers, CoC , CRB and attached data depending on the type of application.

Technical design

Through the municipality's website, a resident or entrepreneur can start an e-service. Each application is already checked against the laws and regulations applicable to the application while it is being filled in. A fully completed digital application/declaration is placed on the work list in iBurgerzaken for assessment and processing by a civil affairs employee. When an application or declaration is opened on the worklist, it is visible to the civil affairs employee which check a notification has produced, for correct assessment and processing.

For a number of digital applications, a municipality can choose whether iBurgerzaken, may process them automatically without the intervention of a civil affairs employee. iBurgerzaken processes an application fully automatically if no check results in a warning. In addition, the municipality can also choose in which situations the application always appears on the work list for assessment and processing. For example, in Relocation within the Netherlands: if there is overcrowding at the new address.

External provider

PinkRoccade local government