iCitizenship e-services

Municipality of Dalfsen

Residents and entrepreneurs of Dutch municipalities will have the opportunity to apply for citizenship products digitally via the municipal website. In doing so, the system performs checks on personal data.

Last change on 12th of February 2025, at 9:45 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

2014-06

Contact information

[e-mail]

Link to publication website

www.dalfsen.nl

Responsible use

Goal and impact

The aim of the e-services with the underlying algorithm is to provide maximum support/ guidance to residents and entrepreneurs when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various details of the resident. If no peculiarities are found in the application or declaration, it can be processed without the intervention of a civil affairs employee. If one or more particulars are found, the application/declaration always enters a work list. There it is checked by a member of the civil affairs team. The algorithm can only automatically approve an application/declaration. Only the civil affairs employee can reject an application/declaration.

This means the municipality can handle such an application efficiently. The resident/company has already completed several steps, leaving the employee more time for the special and/or complicated applications/declarations the municipality receives. In some cases, this application can even be processed fully automatically. The quality of service goes up because of these services, as does the quality of the data in the BRP.

Considerations

Handling all applications through the counter is no longer an option for municipalities. This is due to numbers and time constraints. An algorithm offers residents and entrepreneurs guidance with (digital) applications. A municipality can choose to submit every digital application to the civil affairs employee for assessment before it is processed. For people who are not or less digitally literate, there is always the option of submitting the application via the municipal counter.

Human intervention

The algorithm assumes a positive scenario, where only simple applications/declarations are processed automatically. If one or more peculiarities occur, the application/declaration is always assessed by a civil affairs employee. The civil affairs employee checks it and then decides whether to process or reject it. In case of rejection, it is always the civil affairs employee who does this and never the algorithm.

Risk management

It is up to municipalities to shape risk management and configure e-services accordingly.

Legal basis

1. Law on basic registration of persons
2. Civil Status Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851

Link to Processing Index

https://www.dalfsen.nl/over-deze-website

Operations

Data

Data used comes from the BRP, civil status registers, Chamber of Commerce, CRB (Central Driving Licence Register) and linked data.

Links to data sources

• BRP: https://www.rvig.nl/basisregistratie-personen
• LV BAG: https://www.kadaster.nl/zakelijk/registraties/basisregistraties/bag
• CRB: https://www.rdw.nl/

Technical design

Through the municipality's website, a resident or entrepreneur can start an e-service. Each application is already checked against the laws and regulations applicable to the application while it is being filled in. A fully completed digital application/declaration is placed on the work list in iBurgerzaken for assessment and processing by a member of the Citizens Affairs staff. When opening an application or declaration on the worklist, it is visible to the civil affairs employee which check a notification has produced, for correct assessment and processing.

For a number of digital applications, a municipality can choose whether iBurgerzaken may process these applications automatically. iBurgerzaken processes an application only when no special or deviating data are provided. In addition, the municipality can also choose in which situations the application is always put on the work list for assessment and processing. For example, when there is overcrowding at the new address when moving within the Netherlands.

External provider

PinkRoccade Local Government