Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Assessment of state pension provision

We use an algorithm to determine whether someone is entitled to AOW (General Old Age Pensions Act) and how much money that person will receive. This algorithm follows fixed rules.

Last change on 28th of October 2024, at 10:25 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
DPIA
Status
In use

General information

Theme

Social Security

Begin date

1990

Contact information

algoritmenenai@svb.nl

Link to publication website

AOW home | AOW | SVB

Link to source registration

https://www.svb.nl/nl/over-de-svb/hoe-werken-we/algoritmes-aow

Responsible use

Goal and impact

An algorithm allows us to process fewer files by hand. This saves money and our staff can focus on special cases where needed. Automation also allows us to work faster, helping people sooner. It does not matter whether a human or the programme does the assessment: both follow the law.

Considerations

Because we get a lot of requests, automation saves money. By following the law precisely, automation makes few mistakes. If the computer cannot assess an application, for example because data is missing, employees do it by hand. Citizens can always contact our staff if they have questions about the assessment.

Human intervention

If the algorithm cannot process an AOW application automatically, the process stops and employees take over the file. We call this customisation. Even if a citizen disagrees with the outcome of the algorithm, they can contact and talk to a staff member.

Risk management

The AOW process is one of SVB's core processes. The entire organisation is set up accordingly. We recognise standard three-lines-of-defence (3LoD model). The first line is supported by various tools in thinking and acting on quality and managing continuity risks. The second line consists of departments such as Operational control, Risk management, Quality Assurance and Information Security, which perform and report on quality and performance controls. The third line consists of the audit serves that perform scheduled and unscheduled audits.

Legal basis

General Old Age Pensions Act (AOW)

Elaboration on impact assessments

For all sub-processes and deliverable information products within this domain, DPIAs are mandatory since the introduction of the AVG, in which purpose limitation and proportionality are established. So there are multiple DPIAs per domain.

Impact assessment

Data Protection Impact Assessment (DPIA)

Operations

Data

Our main sources for extracting data are:

- the population records of the Dutch municipalities

- the records we keep on national insurance coverage

- international systems for clients outside the Netherlands

- data you supply yourself

Technical design

Decision tree (rule-based) based on the General Old Age Pensions Act (AOW).

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