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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Chatbot Guus (AI version)

Municipality of Goes

Someone poses question to Bot. Bot sends question to OpenAI for analysis. OpenAI sends answer back to bot for further processing. Answer is only with sources specified by owner. In this case, URLs from goes.co.uk.

Last change on 13th of June 2024, at 7:35 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Organisation and business operations

Begin date

11-2023

Contact information

stadskantoor@goes.nl

Link to publication website

https://www.goes.nl/privacy

Responsible use

Goal and impact

Helping residents in an inclusive way with their government queries based on information available on the website.

Considerations

Making more inclusive for citizen. Other languages and spelling errors also recognised by AI language model. Question and answer can be linked more often.

Human intervention

Yes, AI can only use the information on selected web pages.

Risk management

Risk low. People are warned not to enter personal data. Responses are only made based on verified information from government sites in this case goes.co.uk.

Operations

Data

All public web pages of goes.co.uk.

Technical design

Administrator enters sources into OBI4wan's bot platform. Urls are read in by Openai. When sending query to OpenAI, the language model uses these sources to formulate an answer. In the bot platform, the tone of the answer is determined. This defaults to formal. Based on this, OpenAI sends the answer back to the bot platform and thus the questioner. The information sent to OpenAI is then destroyed after 30 days. The data is not used for training or improving the language model. Also, no data is resold. However, data may be analysed to prevent misuse.

When someone asks a question with personal data, the question is hard blocked and not sent to OpenAI. The questioner has to ask the question in another way, without personal data.

External provider

OBI4wan

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