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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Chatbot Guus 3.0 (AI)

Municipality of Goes

AI bot for service delivery

Last change on 18th of March 2025, at 14:28 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
DPIA
Status
In development

General information

Theme

Organisation and business operations

Begin date

Maart

Contact information

stadskantoor@goes.nl

Link to publication website

AI Chatbot Guus | Gemeente Goes

Responsible use

Goal and impact

Public service

Considerations

By deploying the algorithm, we can give a more inclusive service through the bot. A classic scripted bot requires a high level of Dutch. Multilingualism is then also an issue. By deploying a language model for this, the bot can much better understand what someone is asking and give an appropriate answer.

Human intervention

We check the answers given for accuracy. In addition, we give the opportunity to start a chat conversation with a person.

Risk management

Limited risks. Only verified information is accessed. We redirect promptly to prevent hallucinations as much as possible.

Elaboration on impact assessments

DPIA on SafeGPT's platform

Impact assessment

Data Protection Impact Assessment (DPIA)

Operations

Data

In principle, people can share all kinds of personal data.

Technical design

Someone asks a question, it is processed by SafeGPT's platform and analysed by a language model on SafeGPT's servers. Using a prebuilt knowledge base and a standard prompt running in the background, an answer is formulated and sent.

External provider

SafeGPT

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