Direct naar content

You are here:

  1. Home
  2. Algorithms
  3. Chatbot - Environment Act (Ai - version)

Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Chatbot - Environment Act (Ai - version)

Municipality of Veere

Someone asks Chatbot a question. Chatbot responds with an answer generated by Ai. Municipality of Veere feeds the chatbot with information (links to sites/knowledge base) and monitors/analyses chatbot usage.

Last change on 18th of April 2024, at 14:14 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In development

General information

Theme

  • Living
  • Organisation and business operations

Begin date

04-2024

Contact information

algoritmen@veere.nl

Link to publication website

https://www.veere.nl/algoritmes

Responsible use

Goal and impact

Support customer service. Assist residents in an inclusive way with their questions on the topic of the Environment Act.

Considerations

Making more inclusive for citizen. Other languages and spelling errors also recognised by AI language model. Question and answer can be linked more often. The algorithm used allows a user to get an appropriate answer based on the information present within the feeding urls through a natural question all at once or through prompting.

Human intervention

Yes, AI can only use the information on selected web pages. We ourselves feed the chatbot with information (links to urls of website authorities, such as veere.co.uk and iplo.co.uk, and own content via a knowledge base that is part of the system) and perform daily analysis on the questions people ask.

Risk management

We estimate the risk is low. People are warned not to enter personal data. The sources for the bot are verified documents. There is a risk that the chatbot gives a wrong answer based on the source documents. We mitigate this problem also called hallucinating by:

  • monitoring the chatbot;
  • placing a caveat on the website.

A pre-DPIA was carried out for this application which revealed that no DPIA was needed.

Operations

Data

Field not filled in.

Technical design

Feed

Administrator enters sources via the underlying management platform that will serve as feeds for the answers.

The sources are read in by OpenAI and used to generate an answer via a language model. The Chatbot user asks a question. The Chatbot sends question to OpenAI for analysis. OpenAI sends answer back to bot for further processing.


Sent information is deleted after 30 days. Within that period, administrator can analyse them for:

  • Improve the filling of the knowledge base;
  • To prevent misuse of the bot.


Data is neither used for further training of the language model nor resold.

External provider

OBI4WAN

Similar algorithm descriptions

  • Chatbot municipal website

    Municipality of Wijchen

    The municipality has a chatbot, it is called Robin. Someone asks the chatbot a question. The bot sends the question to OpenAI for analysis. OpenAI creates an answer and sends it back to the bot. The answer is created with sources provided by the bot. In this case, the URLs of the website www.wijchen.nl.

    Last change on 4th of February 2025, at 9:50 (CET) | Publication Standard 1.0
    Publication category
    Other algorithms
    Impact assessment
    Field not filled in.
    Status
    In use

  • Chatbot municipal website

    Municipality of Druten

    The municipality has a chatbot, it is called Robin. Someone asks the chatbot a question. The bot sends the question to OpenAI for analysis. OpenAI creates an answer and sends it back to the bot. The answer is created with sources provided by the bot. In this case, the URLs of the website www.druten.nl.

    Last change on 4th of February 2025, at 8:30 (CET) | Publication Standard 1.0
    Publication category
    Other algorithms
    Impact assessment
    Field not filled in.
    Status
    In use

  • Woo chatbot

    Municipality of Coevorden

    Users can ask questions in a chatbot, about published Woo requests from Coevorden municipality. The chatbot bases answers and summaries only on documents published by the municipality.

    Last change on 20th of November 2024, at 10:50 (CET) | Publication Standard 1.0
    Publication category
    Other algorithms
    Impact assessment
    Field not filled in.
    Status
    In use

  • Chatbot Wout

    Police

    Based on the text entered by the user, the algorithm recognises what question or request the user has. Once this topic is recognised, a conversation starts. Conversations in the chatbot fall under so-called 'conversational AI'. It is therefore not generative AI, like ChatGPT.

    Last change on 31st of January 2025, at 13:24 (CET) | Publication Standard 1.0
    Publication category
    Other algorithms
    Impact assessment
    DPIA
    Status
    In use

  • Chatbot Do (AI version)

    Municipality of Doetinchem

    Someone poses question to Bot. Bot sends question to OpenAI for analysis. OpenAI sends answer back to bot for further processing. Answer is only with sources specified by owner. In this case URLs from doetinchem.nl.

    Last change on 9th of January 2025, at 13:47 (CET) | Publication Standard 1.0
    Publication category
    Other algorithms
    Impact assessment
    Field not filled in.
    Status
    In use