Municipality of Coevorden

Webcare Sportler for maintaining contact with residents via social media. Publish Spotler for planning and publishing messages on the channels LinkedIn, Instagram and Facebook in an orderly manner. Media Monitor Spotler for creating environment analyses in an accessible and clear way.

Users can ask questions in a chatbot, about published Woo requests from Coevorden municipality. The chatbot bases answers and summaries only on documents published by the municipality.

Among other things, the algorithm recognises and anonymises (personal) data and confidential (financial) data in documents before they are published, e.g. on the basis of the Open Government Act.

Residents and entrepreneurs of Dutch municipalities are given the opportunity to apply for some 31 civil affairs products digitally via the municipal website. In doing so, the system performs checks on personal data.