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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Chatbot Do (AI version)

Municipality of Doetinchem

Someone poses question to Bot. Bot sends question to OpenAI for analysis. OpenAI sends answer back to bot for further processing. Answer is only with sources specified by owner. In this case URLs from doetinchem.nl.

Last change on 9th of January 2025, at 13:47 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Organisation and business operations

Begin date

08-2024

Contact information

gemeente@doetinchem.nl

Responsible use

Goal and impact

Helping residents in an inclusive manner with their government queries based on information available on the website.

Considerations

Making more inclusive for citizen. Other languages and spelling errors also recognised by AI language model. Question and answer can be linked more often.

Human intervention


Yes, AI can only use the information on selected web pages.

Risk management


Risk low. People are warned not to enter personal data. Responses are made only on the basis of verified information from government sites in this case doeinchem.nl.

Operations

Data

All public web pages of doinchem.nl.

Technical design

Administrator enters sources into Spotler's bot platform. Urls are read in by OpenAI. When sending query to OpenAI, the language model uses these sources to formulate an answer. In the bot platform, the tone of the response is determined. This defaults to formal. Based on this, OpenAI sends the answer back to the bot platform and thus the questioner. The information sent to OpenAI is then destroyed after 30 days. The data is not used for training or improving the language model. Also, no data is resold. However, data may be analysed to prevent misuse.

When someone asks a question with personal data, the question is hard blocked and not sent to OpenAI. The questioner has to ask the question in another way, without personal data.

External provider

Spotler

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