Municipality of Rotterdam

To properly categorise customer signals and extract improvement actions from them, a text mining algorithm is used so that open text fields are converted to categories.

Recognise and anonymise privacy-sensitive information and documents.

With automatic tax cancellation, decision rules are used to check the taxpayer's eligibility annually. This way, there is no need to reapply every year.

An application that helps staff at the Regional Self-Employment Department determine whether a business is viable.

We record side placements and litter with images. From these images, we create information to measure cleanliness levels and monitor objects. The goal is better maintenance planning.

If an employer hires an employee covered by a certain law, that employer can receive a subsidy. For this, the municipality must determine the employee's wage value.

When a Rotterdam resident has a tax debt, the municipality uses this algorithm to determine the best collection strategy. This is based on the payment history of the Rotterdam resident.

With a calculation we determine the amount of the mandatory contribution to the costs of daily living of a parent and/or children entitled to social assistance. In doing so, we take the situation into account.

To determine whether you are entitled to benefits, the municipality uses decision rules. This supports the employee with advice on whether you are entitled to benefits.

The virtual assistant Gem is a digital helper on Rotterdam websites for answering citizen and business questions. You can talk to Gem via the chat button on our websites.

Scan buses of Taxes Rotterdam use automatic license plate recognition. With this they track down vehicles of Rotterdam residents with outstanding tax assessments.

In the city, parking is paid and the municipality checks parking rights with scan cars. If the result is positive, the car has valid parking rights. If the result is negative, an employee always checks whether a tax assessment needs to be drawn up.

To determine the location of a sound source from a moored sea vessel and to measure how loud the sound is. This is done using several sound meters.

The Polling Station Manager allows volunteers to sign up to help with elections. The volunteer's experience determines which roles are available and what training is needed to perform these roles well.

This calculator calculates the maximum rent of a home. The estimated rent depends on the number of points a home gets for energy efficiency, surface area, WOZ value and luxury.

The municipality calculates the WOZ value of each home based on home characteristics and the sales prices of comparable homes. Based on this, homeowners pay property tax.

The Netherlands will be natural gas-free by 2050 at the latest. We will stop using natural gas for heating, showering and cooking. The WAT map shows per district which alternative to natural gas is the cheapest.

Residents who do not have sufficient income or assets themselves usually receive benefits. The municipality of Rotterdam investigates whether the benefits that residents receive are legitimate and still correspond to their current situation. The algorithm that supported the selection for these re-ex...