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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Chatbot Bo

West Brabant tax cooperation

Bo is a chatbot. Bo can be reached via the website and via WhatsApp of the Belastingsamenwerking West-Brabant (BWB). Bo can answer based on the general information on the BWB's website.

Last change on 23rd of March 2026, at 10:46 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
DPIA
Status
In use

General information

Theme

Organisation and business operations

Begin date

Januari

Contact information

info@bwbrabant.nl

Link to publication website

https://bwbrabant.nl/bwb/contact/digitale-assistent

Responsible use

Goal and impact

Help taxpayers with general questions about tax based on information available on the website.


Considerations

The chatbot is available 24/7 for general queries. The chatbot is limited to the information that is publicly available on our website. Because common general questions are handled by the chatbot, employees have more time for personal contact with citizens. The chatbot does not ask for personal data, but the user may still share personal data. The chatbot's welcome message therefore starts the conversation with the following warning: "Do not share personal information with me. I am here to help you with all your general queries.". Conversations are stored to improve and monitor the digital assistant.


Human intervention

Training and adapting the chatbot is done by humans. As is monitoring the chatbot's performance and conversations. Questions requiring personal data are also always referred to the contact form or telephone number.

Risk management

Responses will be made only on the basis of verified information that is publicly available.


Legal basis

EU AI Act (AI Regulation) and General Data Protection Regulation (AVG).


Impact assessment

Data Protection Impact Assessment (DPIA)

Operations

Data

Published and verified information at www.bwbrabant.nl


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