Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.
Chatbot Bo
Bo is a chatbot. Bo can be reached via the website and via WhatsApp of the Belastingsamenwerking West-Brabant (BWB). Bo can answer based on the general information on the BWB's website.
Last change on 23rd of March 2026, at 10:46 (CET) | Publication Standard 1.0
- Publication category
- Other algorithms
- Impact assessment
- DPIA
- Status
- In use
General information
Theme
Organisation and business operations
Begin date
Januari
Contact information
info@bwbrabant.nl
Link to publication website
https://bwbrabant.nl/bwb/contact/digitale-assistent
Responsible use
Goal and impact
Help taxpayers with general questions about tax based on information available on the website.
Considerations
The chatbot is available 24/7 for general queries. The chatbot is limited to the information that is publicly available on our website. Because common general questions are handled by the chatbot, employees have more time for personal contact with citizens. The chatbot does not ask for personal data, but the user may still share personal data. The chatbot's welcome message therefore starts the conversation with the following warning: "Do not share personal information with me. I am here to help you with all your general queries.". Conversations are stored to improve and monitor the digital assistant.
Human intervention
Training and adapting the chatbot is done by humans. As is monitoring the chatbot's performance and conversations. Questions requiring personal data are also always referred to the contact form or telephone number.
Risk management
Responses will be made only on the basis of verified information that is publicly available.
Legal basis
EU AI Act (AI Regulation) and General Data Protection Regulation (AVG).
Impact assessment
Data Protection Impact Assessment (DPIA)
Operations
Data
Published and verified information at www.bwbrabant.nl
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