Municipality of Hilversum

Hilly is a chatbot. Hilly can be reached via the municipality's WhatsApp. There is a button for this purpose on the website, among others. Hilly can provide answers based on, information verified by the municipality.

The algorithm in the software is mainly set to recognise and anonymise privacy-sensitive information in documents. Basis for this is the AVG. The tool is also used to highlight and mask information that cannot be shared for other reasons (based on another basis, e.g. the Woo) in a document.

Determining and setting the WOZ value based on appraisal models and preparing an appraisal report. As a result, the value of many buildings can be determined with less work.

If something needs to be fixed or cleaned up on the street or in a park, it can be reported to the municipality through Signals, the open source notification system of for and by municipalities.