Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.
Chatbot Hilly 1.0
- Publication category
- Other algorithms
- Impact assessment
- Field not filled in.
- Status
- In use
General information
Theme
Begin date
Contact information
Link to publication website
Responsible use
Goal and impact
Helping residents with their government queries based on information available on the website.
Considerations
Making the chat contact channel more inclusive for residents. Spelling mistakes are also recognised by the AI language model. Question and answer can be linked more often.
Human intervention
No. Hilly uses the information on selected web pages.
If Hilly cannot find an answer to the question then a staff member takes over the chat.
Risk management
Responses are made only on the basis of verified information that is publicly available. Hilly provides the source in the reply.
Operations
Data
Hilly answers from specified sources. In this case, URLs from the municipality of Hilversum, the national government or chain partners.
Technical design
The municipality enters sources in the supplier's platform. The information is read in by OpenAI. When sending the query to OpenAI, the language model uses these sources to formulate an answer. In the bot platform, the tone of the answer is determined. This defaults to informal. Based on this, OpenAI sends the answer back to the bot platform and thus the resident. The information sent to OpenAI is then destroyed after 30 days. The data is not used for training or improving the language model. Also, no data is resold. However, data can be analysed to counter abuse or to determine whether and what information should be added so that the chatbot can answer more questions.
External provider
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