Chatbot - Environment Act (Ai - version)

Municipality of Veere

Someone asks Chatbot a question. Chatbot responds with an answer generated by Ai. Municipality of Veere feeds the chatbot with information (links to sites/knowledge base) and monitors/analyses chatbot usage.

Last change on 18th of April 2024, at 14:14 (CET) | Publication Standard 1.0

• Publication category: Other algorithms
• Impact assessment: Field not filled in.
• Status: In development

General information

Theme

• Living
• Organisation and business operations

Begin date

04-2024

Contact information

[e-mail]

Link to publication website

https://www.veere.nl/algoritmes

Responsible use

Goal and impact

Support customer service. Assist residents in an inclusive way with their questions on the topic of the Environment Act.

Considerations

Making more inclusive for citizen. Other languages and spelling errors also recognised by AI language model. Question and answer can be linked more often. The algorithm used allows a user to get an appropriate answer based on the information present within the feeding urls through a natural question all at once or through prompting.

Human intervention

Yes, AI can only use the information on selected web pages. We ourselves feed the chatbot with information (links to urls of website authorities, such as veere.co.uk and iplo.co.uk, and own content via a knowledge base that is part of the system) and perform daily analysis on the questions people ask.

Risk management

We estimate the risk is low. People are warned not to enter personal data. The sources for the bot are verified documents. There is a risk that the chatbot gives a wrong answer based on the source documents. We mitigate this problem also called hallucinating by:

• monitoring the chatbot;
• placing a caveat on the website.

A pre-DPIA was carried out for this application which revealed that no DPIA was needed.

Operations

Data

Field not filled in.

Technical design

Feed

Administrator enters sources via the underlying management platform that will serve as feeds for the answers.

The sources are read in by OpenAI and used to generate an answer via a language model. The Chatbot user asks a question. The Chatbot sends question to OpenAI for analysis. OpenAI sends answer back to bot for further processing.

Sent information is deleted after 30 days. Within that period, administrator can analyse them for:

• Improve the filling of the knowledge base;
• To prevent misuse of the bot.

Data is neither used for further training of the language model nor resold.

External provider

OBI4WAN