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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Chatbot Job

Police

Based on the text entered by the user, the model understands what the question or request is. Once the topic is clear, a conversation begins. This chatbot uses conversational AI, with predetermined answers.

Last change on 15th of December 2025, at 8:32 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
DPIA
Status
In use

General information

Theme

Public Order and Safety

Begin date

2022-06

Contact information

www.kombijdepolitie.nl

Link to publication website

https://kombijde.politie.nl/job

Responsible use

Goal and impact

Helping website users quickly with information: that's the aim of Chatbot Job. The chatbot answers questions on many different topics so that users do not leave the website without an answer. Another important goal is to ensure that the process is as smooth as possible for the user.

Considerations

Chatbot Job is an additional way of providing information. It does not replace other channels, but is an extension of the information already offered through the website.

Human intervention

All texts in Chatbot Job are written by the editorial team. This consists of internal police staff. Training of the system is also done by this team. There will be no automatically generated content, so we always have full control over the answers given.

Risk management

The technology was developed according to existing guidelines and falls within the agreed frameworks. For the deployment of Chatlayer, the supplier, the Geb (Joint Evaluation and Assessment Process) and LAC (Local Authorisation Committee) processes have been followed. Regular PEN tests (penetration tests) are conducted on KOMBIJDEPOLITIE and Chatbot Police. The results of these tests are discussed in the devops team and if risks are found, they are addressed immediately. In terms of content, the model is constantly re-trained.

Elaboration on impact assessments

Several tests were conducted, such as the DPIA (data protection impact assessment), CIO approval and audits. These have all been passed and approved for Wout, the police's virtual agent/chatbot. In terms of technology, Chatbot Job is the same as Wout. The only difference is the frontend, as Chatbot Job uses the Chatlayer web widget. This has been reviewed and approved by the CIO

Impact assessment

Data Protection Impact Assessment (DPIA)

Operations

Data

The algorithm uses only the user's entered text.

Technical design

The model recognises the words entered by the user. By matching these words, the model determines what question or need the user has. When the model has sufficient certainty, a pre-written conversation is offered. This can lead to an immediate answer to the user's question, or to a live chat with a staff member at the RSC for more sensitive issues.


External provider

Chatlayer / Sinch

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