Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Detection algorithm Scorecard Licensees Electricity and Gas

This scorecard tracks whether energy suppliers send invoices on time when moving house, switching to another energy supplier and with annual accounts.

Last change on 29th of July 2025, at 11:28 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Economy

Begin date

2016-01

Contact information

info@acm.nl

Link to publication website

Bevoegdheden | ACM

Responsible use

Goal and impact

The purpose of the algorithm is to efficiently assess whether energy suppliers send invoices on time when moving, switching energy suppliers and annual accounts. If a licensed party does not meet the standard, the ACM will get in touch.

Considerations

The algorithm speeds up the monitoring process and makes it possible to produce an assessment every month, where doing so manually would take more time than is available for the monitoring process.

Human intervention

Before proceeding to contact the licensed party, the outcomes are checked manually.

Risk management

The model is tested for correct operation before use. The results are then manually checked before it is applied to the supplied information from the licensed parties.

Operations

Data

The scorecard shows the absolute numbers and percentages of the timeliness of billing from energy suppliers when moving, switching energy suppliers and with the annual accounts.

Technical design

The ACM sends monthly information claims to all energy suppliers with fill-in sheets in Excel. This information then arrives in Excels and is read into a database by Datamanagement. Then, among other things, an intervention overview is produced in Tableau and examines who scores below the norm in a category (e.g. switch out, move out, etc. in a 6-week period). The intervention overview starts from the suppliers who score below the norm in at least 1 category over the past two months.

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