Process Knowledge Support - Social Domain

Municipality of Súdwest-Fryslân

We use this algorithm to support deciding on benefit applications, recording outcomes and producing documents.

Last change on 25th of June 2024, at 14:35 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: DPIA
• Status: In use

General information

Theme

Social Security

Begin date

01-2008

Contact information

[e-mail]

Responsible use

Goal and impact

To efficiently and uniformly process and decide on applications, adjustments and reexaminations for, for example :

• Periodic maintenance assistance
• special assistance
• Individual income supplement (IIT)
• recovery from debtors
• recovery of excess assistance received

During the process, the algorithm checks whether various (legal) criteria are met. Throughout the process, the employee is given the opportunity to deviate from the proposed choices of the knowledge system.

Considerations

An advantage of deploying the algorithm is that a lot of manual work by employees can be saved.
In addition, by deploying a knowledge system, we secure knowledge, make complicated administrative processes
simplified, we ensure uniformity in execution and in the letters we send. Risks in using the
algorithm are small, because of the possibility of acting on the conclusions drawn by the system.

Human intervention

Employees use the knowledge system to handle applications, adjustments and reexaminations properly. Ultimately, it is always the employee himself who checks and handles the application.

Risk management

There is always a check by the staff member. There is also the possibility to ask for explanations or object to a decision made by the municipality.

Legal basis

The legal basis for the deployment of the algorithm is implementation of the statutory task Participation Act (with
as part of the SUWI Act).

Links to legal bases

participatiewet: https://wetten.overheid.nl/BWBR0015703/

Elaboration on impact assessments

DPIA by supplier

Impact assessment

Data Protection Impact Assessment (DPIA)

Operations

Data

Use is made of data from the Suites for the Social Domain, which in turn are partly derived from the
basic registrations.

Technical design

Using PKO knowledge systems, (complex) decision processes, related to the
provision of assistance under the Participation Act, are translated into simple dialogues based on question
and answer. This makes use of already stored information.
The knowledge system runs through all relevant questions in a user-friendly way and records the data thereby
collected directly in the Suites for the Social Domain.
The system generates a legally correct and complete decision and report. There are knowledge systems
for the processes applications, adjustments and terminations, reexaminations, recovery and recovery from
maintenance debtors.

External provider

Centric Netherlands B.V.