Social Domain: PKO Knowledge Systems (Process & Knowledge Support)

Municipality of Arnhem

The algorithm supports the consultants of the municipality of Arnhem in deciding on benefit applications, correctly registering the results and producing documents.

Last change on 18th of July 2024, at 6:17 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

• Social Security
• Organisation and business operations

Begin date

09-2012

Contact information

[e-mail]

Link to source registration

https://opendata.arnhem.nl/

Responsible use

Goal and impact

Efficient and uniform processing of and decisions on applications, changes and re-examinations for assistance, special assistance, IIT (Individual Income Allowance), recovery from maintenance debtors and recovery of overpaid assistance. The algorithm is used in an application for residents of the municipality of Arnhem and checks during the process whether various (legal) criteria are met.

Considerations

An advantage of using the algorithm is that a lot of manual work by consultants can be saved. By using a knowledge system you also safeguard knowledge, simplify complicated administrative processes, ensure uniformity in the execution and in the document output. Risks when using the algorithm are not worth mentioning, partly because of the possibility to intervene on the conclusions drawn by the system, which means that proportionality is in order.

Human intervention

The employee enters the obtained data in the PKO (Process & Knowledge Support) and based on the input and selections follow-up questions will be answered. When all questions have been answered, the employee will review the outcome (report) based on expertise.

Risk management

There are no anticipated risks when using the algorithms defined in the decision tree.

Legal basis

The legal basis for the use of the algorithm is the implementation of the statutory task of the Participation Act (including the SUWI Act), the Personal Records Database Act and the Civil Registry Rights Act.

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851/2019-02-16
• Wet structuur uitvoeringsorganisatie werk en inkomen: https://wetten.overheid.nl/BWBR0013060/2024-01-01
• Participatiewet : https://wetten.overheid.nl/BWBR0015703/2024-01-01

Operations

Data

Data from the Suites for the Social Domain are used, some of which in turn come from the

Basic registrations.

Technical design

It is a knowledge tree: the practitioner chooses an answer to a question based on the received documents/data and data obtained from source systems (BRP, Suwinet). After answering the questions, the calculation is made in accordance with the legislation and local policy and presented in a report/decision.

External provider

Centric Netherlands BV