Social Domain: PKO Knowledge Systems

Municipality of Doesburg

The algorithm is used by around 80 municipalities and supports municipalities' consultants in deciding on benefit applications, correctly recording outcomes and producing documents.

Last change on 9th of April 2024, at 8:40 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Social Security

Begin date

08-2019

Contact information

[e-mail]

Link to publication website

http://www.doesburg.nl/bijstand-uitkering

Responsible use

Goal and impact

Efficient and uniform processing of and decisions on applications, mutations and reexaminations for assistance,

special assistance, IIT, recovery from maintenance debtors and recovery of excess assistance.

The algorithm is deployed in combination with an application for recording and processing income applications from Doesburg residents and checks compliance with various (legal) criteria during the process. Throughout the processing, the consultant is given the opportunity to deviate from the suggested choices of the knowledge system.

Considerations

An advantage of deploying the algorithm is that a lot of manual work by consultants can be saved. Furthermore, by deploying a knowledge system, you safeguard knowledge, simplify complex administrative processes, ensure uniformity in execution and in document output. Partly because of the possibility to intervene in the conclusions drawn by the system, the risks in using the algorithm are negligible, so proportionality is in order.

Human intervention

The employee has the ability to override the outcome of the algorithm. The employee is responsible for the final decision made.

Risk management

There are no foreseen major risks in using the algorithms defined in the decision tree.

Legal basis

The legal basis for deploying the algorithm is implementation of the statutory task Participation Act.

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Participatiewet: https://wetten.overheid.nl/BWBR0015703/2024-01-01

Operations

Data

It uses data from the Suites for the Social Domain, and data from basic registries (BRP).

Technical design

Using PKO knowledge systems, (complex) decision processes, related to the

provision of assistance under the Participation Act, are translated into simple dialogues based on question

and answer. This makes use of already stored information.

The knowledge system runs through all relevant questions in a user-friendly way and records the data thereby

collected directly in the Suites for the Social Domain.

The system generates a legally correct and complete decision and report. There are knowledge systems

for the processes applications, mutations and terminations, reexaminations, recovery and recovery from

maintenance debtors.

External provider

Centric Netherlands BV