Municipality of Arnhem

The aim of LAA is to improve the quality of address data in the Basic Register of Persons so that public bodies can perform their public duties based on accurate information.

A resident can earn extra monies when they start working part-time (part-time) while receiving social assistance benefits. The resident receives this reward - after submitting a pay slip - automatically through an algorithm.

Residents can use the Fixi app to report problems in public spaces, such as litter, a broken lamp post or flooding. The algorithm helps process the reports automatically and anonymise them so that the right department can deal with them quickly and safely.

Employees can use Microsoft 365 Copilot: Copilot Chat for questions, texts and summaries. Agents perform tasks such as taking notes or starting workflows. Controls regulate data access, privacy and features by user group.

This algorithm helps e-mail users determine when an e-mail contains sensitive information and should be sent securely.

The deployment of automated facial comparison for first registration in the Basic Registry of Persons (BRP), resettlement applications, naturalisation applications for persons over 18 years old and in the process of issuing travel documents. This algorithm helps the registrant avoid "look-alike frau...

The algorithm in the municipality of Arnhem's anonymisation tool recognises and anonymises, among other things, (personal) data and confidential data in documents before they are published or shared.

This algorithm allows users to quickly and easily search the website(s) using Algolia. It provides features such as a search field, filters, infinite scrolling, search suggestions and sorting of results. Thus, users easily find what they are looking for and discover new products and information.

The Municipality of Arnhem uses DeepL Pro for the automatic translation of (parts of) www.arnhem.nl. DeepL Pro delivers high-quality translations quickly and securely via neural networks, with attention to context and privacy.

The algorithm supports the consultants of the municipality of Arnhem in deciding on benefit applications, correctly registering the results and producing documents.

To apply for life support, the municipality of Arnhem uses Centric's eDienst. Based on read-in data and answers provided by the applicant, the algorithm determines whether the applicant is eligible for social assistance (maintenance) benefits.

The individual income supplement is a sum of money that the municipality gives once a year if a resident has to live on a low income for three years or more. The supplement can be spent freely, on which no tax has to be paid.

In Arnhem, scan cars drive around, driven by employees of the parking company P1. These scan cars use license plate recognition to check whether a parking right exists and if not, an additional charge (parking ticket) is sent.

An environmental zone applies in the centre of Arnhem for highly polluting diesel-fuelled vehicles. These include lorries, passenger cars and also vans. This environmental zone has been set up to keep out the most polluting vehicles.

The pre-reading software on our website, ReadSpeaker also includes a (DNN) algorithm. "ReadSpeaker uses next-generation Deep Neural Network (DNN) technology to structurally improve voice quality at all levels."