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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Division of responsibilities amongst coaches at Thomas DUP

Municipality of Rotterdam

If you are covered by the Participation Act, the City of Rotterdam will assign you a job coach. The City takes various factors into account to match you with the right team.
Last change on 16th of June 2026, at 14:43 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Work

Begin date

2025-12

Contact information

algoritmeexpert@rotterdam.nl

Link to source registration

https://algoritmeregister.rotterdam.nl/p/Onzealgoritmes/53761720552042672

Responsible use

Goal and impact

OBJECTIVE: The aim of the algorithm is to automatically allocate cases to job coaches at W&I and MO. This is quicker than allocating them manually. IMPACT: Thanks to the algorithm, we need to spend less time manually allocating cases.

Considerations

The algorithm-based application allocates cases amongst job coaches. Apart from that, using this application does not change the current working method in any way. Allocations can also be adjusted if they are incorrect. This ensures that the allocation is proportional.

Human intervention

There is no human intervention during the allocation of cases. However, if it transpires that a case has not been assigned to the correct team, it can be reallocated by a person. In that sense, there is human intervention.

Risk management

Field not filled in.

Legal basis

Participation Act

Links to legal bases

Participation Act: https://wetten.overheid.nl/BWBR0015703/2023-10-07

Elaboration on impact assessments

No IAMA was carried out because this is a low-risk algorithm.

Operations

Data

Field not filled in.

Technical design

Rotterdam residents receiving social security benefits receive support from a job coach to help them find work. The algorithm helps to allocate new cases amongst the teams of job coaches. The algorithm operates on a rule-based system and considers a limited number of characteristics, such as postcode, age and residence status. Based on these, it determines which team is best suited to a particular case. The programme does not assign an individual employment coach; this is done manually within the team.

External provider

Rotterdam City Council

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