Civil Affairs: Insight Module

Municipality of Nissewaard

The Insight module checks online tax returns on behalf of the local authority. Using smart checks, the module determines which returns are unremarkable and which warrant further investigation.

Last change on 21st of July 2026, at 9:55 (CET) | Publication Standard 1.0

• Publication category: Other algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

Field not filled in.

Contact information

[e-mail]

Responsible use

Goal and impact

As soon as an online change of address is received, the Insight Module checks whether the declaration contains any unusual details. If there are no issues, the change of address is processed automatically. If the module’s checks flag a problem, the module places the declaration in the Centric Civil Affairs waiting room for the civil servant to review. There, the civil servant assesses whether further questions or investigation are required. If the conclusion is that the notification is in order, the civil servant will then process it. The Insight module checks online notifications against the criteria of the National Approach to Address Quality (LAA) as well as checks that the civil servant will recognise from their day-to-day work. Examples include checks on people who move house frequently, the intended use of a property, overcrowding at an address, or an address where there is a high volume of people moving in and out.

The importance of a correctly registered address goes beyond simply keeping the Basic Register of Persons (BRP) up to date. If, for example, a disaster occurs, you want to be able to warn everyone in the area in good time. As a local authority, you also provide services, benefits or grants to residents based on the address registered in the BRP. This makes accurate address registration important for both residents and the government.

The algorithm checks various details relating to the citizen. If no irregularities are detected in the declaration, it can be processed without the intervention of a member of staff. If an irregularity is detected, the declaration is placed in a ‘waiting room’ where it is checked by a member of staff. The algorithm can only automatically approve a declaration. Only a civil servant can reject a declaration.

Considerations

As many straightforward declarations are processed automatically, the civil servant has more time to devote to the special and/or complex declarations received by the local authority. This enables these to be assessed more effectively and accurately. Consequently, the person submitting the declaration receives better assistance and fewer errors are made. This ensures a higher quality of the BRP.

Human intervention

The algorithm is based on a positive scenario. This means that straightforward tax returns are processed automatically. If any unusual circumstances arise, the tax return is always assessed by a civil servant. The civil servant then checks the tax return themselves and may either process or reject it. In the event of rejection, it is always the official who does this, and never the algorithm.

Risk management

Field not filled in.

Legal basis

The Basic Registration of Persons Act

Links to legal bases

The Basic Registration of Persons Act: https://wetten.overheid.nl/BWBR0033715/2023-01-01

Elaboration on impact assessments

Operations

Data

Field not filled in.

Technical design

Decision trees

External provider

Centric Netherlands BV