iCitizenship e-services

Municipality of Meerssen

Residents and businesses can apply for various e-services through iBurgerzaken's online portals. The system has automatic processing for various processes. To enable this, various data are checked.

Last change on 13th of June 2024, at 11:52 (CET) | Publication Standard 1.0

• Publication category: Other algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

• Living
• Migration and Integration

Begin date

01-2022

Contact information

[e-mail]

Responsible use

Goal and impact

The purpose of the e-services with the underlying algorithm is to provide maximum support/ guidance to residents and entrepreneurs when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various details of the resident. If no details are found in the application or declaration, it can be processed without the intervention of a civil affairs officer.

If one or more peculiarities are found, the application/declaration always enters a work list. There it is checked by a civil affairs officer. The algorithm can only automatically approve an application/declaration. Only the civil affairs officer can reject an application/declaration.

Impact

The impact is that such an application can be handled efficiently by the municipality; after all, citizens/companies have already carried out various steps (activities), which increases the quality of the declaration because the citizen himself fills in the data. In some cases, this application can even be processed fully automatically. The quality of service goes up through these services, as does the quality of the data in the BRP.

Considerations

Handling all applications through the counter is no longer an option for municipalities. This is due to numbers and time constraints. An algorithm offers residents and entrepreneurs guidance with (digital) applications.
A municipality can choose to submit every digital application to the civil affairs officer for assessment before it is processed. For people who are not or less digitally literate, there is always the option of submitting the application via the municipal counter.

Human intervention

The algorithm assumes a positive scenario. As a result, only simple declarations and applications are processed automatically. If one or more peculiarities occur, the application/declaration is always assessed by an employee. The employee checks this application and chooses to process or reject it. In case of rejection, it is always the employee who does this and never the algorithm.

Risk management

Field not filled in.

Operations

Data

Data used comes from the BRP, civil status registers, Chamber of Commerce, CRB (Central Driving Licence Register) and linked data.