iCitizenship e-services

Municipality of Veere

Residents and businesses can apply for various e-services through iBurgerzaken's online portals. The system has automatic (green) processing for various processes. To enable this, various data are checked.

Last change on 18th of April 2024, at 7:40 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

2016-01

Contact information

[e-mail]

Link to publication website

https://www.veere.nl/algoritmes

Responsible use

Goal and impact

The aim of the e-services with the underlying algorithm is to provide maximum support/ guidance to residents and entrepreneurs when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various details of the resident. If no particulars are found in the application or declaration, it can be processed without the intervention of a civil affairs officer.

If one or more peculiarities are found, the application/declaration always enters a work list. There it is checked by a civil affairs employee. The algorithm can only automatically approve an application/declaration. Only the civil affairs officer can reject an application/declaration.

Impact

The impact is that such an application can be dealt with efficiently by the municipality; after all, citizens/companies have already carried out various steps (work), leaving the officer more time for the special and/or complicated declarations/applications the municipality receives. In some cases, this application can even be processed fully automatically. The quality of service goes up because of these services, as does the quality of the data in the BRP.

Considerations

Handling all requests through the counter is no longer an option for municipalities. The public increasingly wants to be helped quickly and digitally. The algorithm offers residents and entrepreneurs guidance on (digital) applications. A municipality can choose to submit every digital application to the civil affairs officer for assessment before it is processed. For people who are not or less digitally literate, there is always the option of submitting the application via the municipal counter.

Human intervention

The algorithm assumes a positive scenario. As a result, only simple declarations and applications are processed automatically. When one or more peculiarities occur, the application/declaration is always assessed by an employee. In case of a rejection, it is always the employee who does this and never the algorithm.

Risk management

Field not filled in.

Legal basis

Law on basic registration of persons

Civil Status Act

Links to legal bases

• wetgeving: https://wetten.overheid.nl/BWBR0033715/2023-10-01
• wetgeving: https://wetten.overheid.nl/BWBR0001851/2019-02-16

Operations

Data

Basic registrations

External provider

PinkRoccade Local Government