Municipality of Rijswijk

The algorithm supports social domain staff in assessing life support applications, registering decisions and preparing reports and decisions. The system offers advice based on predetermined rules and legislation, but the final decision is always made by a human employee.

With the BuitenBeter app, residents can easily report problems in public spaces (such as broken street lights, loose paving stones, litter, fallen trees, etc.). The algorithm within BuitenBeter automatically categorises and classifies the report and forwards it to the appropriate handling department...

At the Civil Affairs counter, identity and travel documents are scanned for authenticity features to prevent use of forged documents such as look-alike fraud.

The model provides insight into motivations of employees and teams. It is used as a tool for personal, team and organisational development. It does not directly lead to decisions for residents.

The algorithm calculates the level of municipal taxes on the basis of fixed calculation rules. It uses data on the tax base, the benchmark and the corresponding rate. The algorithm performs these calculations automatically so that the tax amount for citizens and businesses can be determined efficien...

The algorithm underlines personal data in documents. An employee has to look at all pages and check whether the document is properly anonymised. Then the software removes all highlighted information and blacklists it. After that, the documents can be published, for example under the Open Government ...

The algorithm calculates the WOZ value of real estate using statistical calculation models and market data. It supports the implementation of the WOZ Act and forms the basis for various local taxes.

The algorithm compares new aerial photos with existing maps to detect changes in outdoor space. Think of new dormers, additions or other modifications to buildings. The signals are always first assessed by a staff member. Only after verification can changes be implemented in the BAG or BGT.