PKO Knowledge Systems

Municipality of Goeree-Overflakkee

The algorithm is used by approximately 80 municipalities and supports the municipal consultants in deciding on benefit applications, correctly registering the results and producing documents.

Last change on 29th of July 2024, at 10:59 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Social Security

Begin date

01-2013

Contact information

[e-mail]

Responsible use

Goal and impact

Goal:

The importance of a correctly registered address goes beyond keeping the Personal Records Database (BRP) in order. For example, if a disaster occurs, you want to be able to warn everyone in the area in time. As a municipality, you also provide facilities, benefits or subsidies to residents, based on the address registered in the BRP. This makes correct address registration important for both residents and the government.

Impact:

The algorithm checks various data of the citizen. If no special features are found in the application or declaration, it can be processed without the intervention of an employee. If a special feature is found, the application/declaration falls into a waiting room where it is checked by an employee. The algorithm can only automatically approve an application/declaration. Only the civil servant can reject an application/declaration.

Considerations

Because many simple applications/declarations are processed automatically, the civil servant has more time for the special and/or complicated declarations/applications that the municipality receives. This allows them to be assessed better and more accurately. This provides the declarant/applicant with better assistance and fewer mistakes are made. This ensures better quality of the BRP.

Human intervention

The algorithm assumes a positive scenario. This means that simple declarations and applications are processed automatically. When a special case occurs, the application/declaration is always assessed by an official. The official then checks the application/declaration himself and can process or reject it. In the event of rejection, it is always the official who does this and never the algorithm.

Risk management

The employee checks the outcome. The applicant also has the opportunity to ask for an explanation or to object to a decision by the municipality.

Legal basis

The legal basis for the use of the algorithm is the implementation of the statutory task of the Participation Act (with

as part of the SUWI Act). the Personal Records Database Act and the Civil Registry Rights Act.

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851/2019-02-16
• Wet structuur uitvoeringsorganisatie werk en inkomen: https://wetten.overheid.nl/BWBR0013060/2024-01-01
• Participatiewet: https://wetten.overheid.nl/BWBR0015703/2024-01-01

Operations

Data

Data from the Suites for the Social Domain are used, some of which in turn come from the

Basic registrations. The local BRP

Technical design

Using PKO knowledge systems, (complex) decision-making processes related to the provision of assistance under the Participation Act are translated into simple dialogues based on questions and answers. This uses previously stored information. The knowledge system runs through all relevant questions in a user-friendly manner and registers the data collected directly in the Suites for the Social Domain. The system generates a legally correct and complete decision and report. There are knowledge systems for the processes of applications, adjustments and terminations, re-examinations, recovery and recovery from maintenance debtors.

It is a knowledge tree: the practitioner chooses an answer to a question based on the received documents/data and data obtained from source systems (BRP, Suwinet). After answering the questions, the calculation is made in accordance with the legislation and local policy and presented in a report/decision.

External provider

Centric Netherlands BV