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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

KCC (Customer Contact Centre)

National Cyber Security Centre

A system in the form of an internal chatbot that supports NCSC staff in answering specific questions on NIS2 legislation from external organisations.

Last change on 19th of December 2024, at 13:14 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In development

General information

Theme

Public Order and Safety

Begin date

2024-08

Contact information

info@ncsc.nl

Responsible use

Goal and impact

With the advent of NIS2, the number of organisations contacting NCSC's KCC increases significantly. To ensure service quality, a chatbot is being developed to support NCSC staff in answering the increased number of queries.

Considerations

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Human intervention

The chatbot does not replace NCSC staff in their interactions with organisations. NCSC employees use the chatbot as a tool to find the information they need faster.

Risk management

The system is continuously evaluated for various risks, including ethical aspects, legal implications and cyber security. This risk assessment is regularly updated to stay in line with the evolution of the system. Proactive measures are taken to identify and mitigate potential risks.


The chatbot has a positive impact on the NCSC's services, allowing staff to find the right information to answer organisations' queries faster and more efficiently. This contributes to a safer digital landscape for all Dutch citizens.

Operations

Data

Field not filled in.

External provider

Developed in-house.

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