Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.
IJsselassist (Chatbot)
- Publication category
- Other algorithms
- Impact assessment
- Field not filled in.
- Status
- In use
General information
Theme
Begin date
Contact information
Link to publication website
Responsible use
Goal and impact
Service expansion. Chatbot is an amalgamation of the word 'chat' and 'robot'. It is a computer that answers with AI (artificial intelligence). There is no employee behind it, as in chat with WhatsApp. The chatbot answers questions about our schemes. It uses information from our website.
With IJsselAssist, we are further expanding our services. You can easily and quickly find the information you are looking for.
Considerations
Chatbot deployment ensures more efficient and effective service delivery. Better employability of colleagues. No personal data are processed, no privacy risks, therefore no DPIA.
Human intervention
During the testing phase, employees intensively asked questions in the system. There will be regular spot checks to see if the chatbot works as desired.
Risk management
No risks emerged during the testing phase. The algorithm information is extracted from the website. A possible risk could be overdue information on website, the staff within IJsselgemeenten ensure that the information is regularly updated.
Legal basis
N/A
Operations
Data
No personal data is processed in the chatbot. Once one chooses another question or new topic, the chat disappears and it cannot be retrieved after that.
As soon as one closes the chat and closes the screen, the chat is also gone and cannot be retrieved.
The only thing measurable is the number of times the chatbot is used.
Technical design
The chatbot bases its answers on information available on the IJsselgemeenten website. When multiple answers are possible, the application of AI (closed AI system) selects the answer that is most applicable. The chatbot searches for information on the website itself. The Large Language Model (AI)turns this into a linguistically beautiful answer. Users see the notification that they are dealing with a chatbot.
External provider
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