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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

aIBobjection

Municipality of Heemskerk

Objection processing system that optionally deploys a large language model to parse, categorise and input the submitted objections.

Last change on 18th of March 2025, at 13:08 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Organisation and business operations

Begin date

2025-03

Contact information

post@heemskerk.nl

Link to publication website

https://www.heemskerk.nl/privacy

Link to source registration

Responsible use

Goal and impact

The aim is to process objection letters efficiently and accurately. Optionally by using a large language model to automatically parse and categorise the letters, allowing them to be entered quickly and correctly. Improving efficiency and accuracy in the processing of objection letters, enabling faster responses to submitted objections. This has a positive impact on customer satisfaction and operational efficiency of the relevant government agency or organisation.

Considerations

Without these algorithms, it is not possible to process objections efficiently and uniformly for citizens and businesses.

Optional use of a large language model is essential to process the large volume of objection notices cost efficiently and accurately, and to ensure consistent and accurate categorisation.

Human intervention

Municipal officials manually process the input into the system to produce a response to the objection.

Risk management

Potential inaccuracies in automatic processing and categorisation to be mitigated by human control and continuous model improvement.

Legal basis

AWR, WOZ Act, AwB, Municipalities Act, Administrative Law Litigation Decree

Links to legal bases

  • AWR: https://wetten.overheid.nl/BWBR0002320/2025-01-01/0
  • Wet WOZ : https://wetten.overheid.nl/BWBR0007119/2025-01-01/0
  • Awb: https://wetten.overheid.nl/BWBR0005537/2025-03-08/0
  • Gemeentewet: https://wetten.overheid.nl/BWBR0005416/2025-02-12/0
  • Besluit proceskosten bestuursrecht: https://wetten.overheid.nl/BWBR0006358/2025-01-01/0

Operations

Data

All information contained in an objection will be processed by the algorithm, it may include personal data and special personal data. The software integrates with existing tax system and databases to automatically retrieve and enter relevant data.

Technical design

The system optionally uses a large language model to automatically parse and categorise the content of grievances. The large language model analyses the text, identifies the main grievances and enters them into the appropriate categories in the system. This process also includes automatic input of relevant data into the administration system, minimising manual input.

External provider

PinkRoccade

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