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Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.

Chatbot municipal website

Municipality of Wijchen

The municipality has a chatbot, it is called Robin. Someone asks the chatbot a question. The bot sends the question to OpenAI for analysis. OpenAI creates an answer and sends it back to the bot. The answer is created with sources provided by the bot. In this case, the URLs of the website www.wijchen.nl.

Last change on 4th of February 2025, at 9:50 (CET) | Publication Standard 1.0
Publication category
Other algorithms
Impact assessment
Field not filled in.
Status
In use

General information

Theme

Organisation and business operations

Begin date

2025-01

Contact information

gemeente@wijchen.nl

Link to publication website

https://www.wijchen.nl/over-deze-website

Responsible use

Goal and impact

The chatbot is part of our municipal website. The bot provides our residents with an additional digital channel. The chatbot helps to find information on the website. The bot also answers questions easily and quickly based on information found on the website.

Considerations

Residents can use the bot to get answers to all kinds of questions in an accessible and quick way. The bot is available anytime and anywhere. Other existing channels remain available to ask questions to the municipality.

Human intervention

The current version of the bot is not yet a self-learning bot. A municipal employee checks afterwards whether the answers given are correct and answer the question. We can improve the answers given by the chatbot by modifying the source (information on our website).

Risk management

If residents enter personal data in the chatbot, they will receive a warning and the data will not be sent.

We only reply based on public information on the website www.wijchen.nl.

The chatbot uses OpenAI's language model (Large Language Model or LLM). With that, interaction takes place that is needed to provide the answers.

There is a chance that the bot may give the wrong answer. For this, we have included a disclaimer on the website. This risk also exists if there is an error on our website or if an employee gives the wrong answer to a question.

Operations

Data

All information available on the municipality's website (www.wijchen.nl).

This information is 'public information'.

Technical design

The application manager at the municipality puts sources (URLs) into the bot platform of software vendor OBI4WAN. OpenAI reads in the sources. OpenAI's language model uses these sources to provide a response. In the bot platform, the tone of the response is determined. The tone defaults to 'formal'. OpenAI sends the answer back to the bot platform and the questioner. The information sent to OpenAI is destroyed after 30 days. The data is not used for training or improving the language model. Nor will the data be resold. However, data may be analysed to prevent misuse. If someone asks a question with personal data, the question is blocked and not sent to OpenAI. The questioner has to ask the question in another way, without personal data.

External provider

OBI4WAN and OpenAI (sub-vendor)

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