iCitizenship e-services

Municipality of Noordwijk

Residents and entrepreneurs of the municipality of Noordwijk have the opportunity to apply for civil affairs products digitally via the website of the municipality of Noordwijk. In doing so, the system performs checks on personal data.

Last change on 10th of December 2024, at 10:42 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

2016-05

Contact information

[e-mail]

Responsible use

Goal and impact

The purpose of the e-services with the underlying algorithm is to provide maximum support/ guidance to residents and entrepreneurs when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various data of the resident. If no additional data is required from the resident and no manual actions or checks are required from the municipality (such as signature) to process the application, then it can be processed without the intervention of an employee. If additional data, checks or actions are required, however, the application/declaration always enters a work list. There, it is checked by an employee. The algorithm can only automatically approve a request/declaration. Rejecting a request/declaration can only be done by the employee.

The impact is that such an application can be handled efficiently by the municipality; after all, a resident/company has already completed several steps (work), leaving the official more time for the special and/or complicated declarations/applications the municipality receives. In some cases, this application can even be processed fully automatically. The quality of service goes up because of these services, as does the quality of the data in the BRP.

Considerations

An algorithm provides residents and entrepreneurs with 24/7 guidance on (digital) applications. A correctly and fully completed application that meets the applicable criteria can be processed immediately. Checks by employees can always take place. For people who are not or less digitally proficient, there is always the option of making the application via the municipal counter.

Human intervention

The algorithm assumes a positive scenario. As a result, only simple declarations and applications are processed automatically. If one or more peculiarities occur, the application/declaration is always assessed by an employee. The employee then checks it himself; process it or reject it. In case of rejection, it is always the employee who does this and never the algorithm.

Risk management

Field not filled in.

Legal basis

Law on basic registration of persons

Civil Status Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851

Operations

Data

Data used comes from the BRP, civil status registers, Chamber of Commerce, CRB (Central Driving Licence Register) and linked data.

Links to data sources

• BRP: https://www.rvig.nl/basisregistratie-personen
• LV BAG: https://www.kadaster.nl/zakelijk/registraties/basisregistraties/bag
• CRB: https://www.rdw.nl/

Technical design

Through the Noordwijk municipality's website, a resident or entrepreneur can start an e-service. Each application is already checked against the applicable laws and regulations while it is being filled in. A fully completed digital application/declaration is placed on the work list in iBurgerzaken for assessment and processing by an employee. When opening an application or declaration on the worklist, it is visible to the employee which check a notification has produced, for correct assessment and processing.

For a number of digital applications, the municipality of Noordwijk can choose whether iBurgerzaken, may process them automatically without the intervention of an employee. iBurgerzaken processes an application fully automatically if no check results in a warning. In addition, the municipality can also choose in which situations the application always appears on the work list for assessment and processing. For example, when moving within the Netherlands, if there is overcrowding at the new address.

External provider

PinkRoccade Local Government