iCitizenship e-services

Municipality of Beek

Residents and entrepreneurs of Dutch municipalities are given the opportunity to apply for some 31 civil affairs products digitally via the municipal website. In doing so, the system performs checks on personal data.

Last change on 16th of September 2024, at 12:18 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

2014-06

Contact information

[e-mail]

Responsible use

Goal and impact

The aim of the e-services with the underlying algorithm is to provide maximum support/ guidance to residents and entrepreneurs when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various data of the resident. If no additional data is required from the resident and no manual actions or checks by the municipality are required (such as signature, for example) to process the application, it can be processed without the intervention of a civic affairs officer. However, if additional data, checks or actions are required, the application/declaration always enters a work list. There, it is checked by a civil affairs employee. The algorithm can only automatically approve an application/declaration. Only the civil affairs officer can reject an application/declaration.

The impact is that such an application can be dealt with efficiently by the municipality; after all, a resident/company has already completed several steps (work), leaving the official more time for the special and/or complicated declarations/applications the municipality receives. In some cases, this application can even be processed fully automatically. The quality of service goes up because of these services, as does the quality of the data in the BRP.

Considerations

Handling all applications through the counter is no longer an option for municipalities. This is due to numbers and time constraints. An algorithm offers residents and entrepreneurs guidance with (digital) applications. A municipality can choose to submit every digital application to the civil affairs officer for assessment before it is processed. For people who are not or less digitally literate, there is always the option of submitting the application via the municipal counter.

Human intervention

The algorithm assumes a positive scenario. As a result, only simple declarations and applications are processed automatically. If one or more peculiarities occur, the application/declaration is always assessed by a civil affairs employee. The civil affairs employee then checks it himself; process or reject it. In case of rejection, it is always the civil affairs employee who does this and never the algorithm.

Risk management

It is up to municipalities to shape risk management and configure e-services accordingly.

Legal basis

Law on basic registration of persons

Civil Status Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851

Operations

Data

Data used comes from the BRP, civil status registers, Chamber of Commerce, CRB (Central Driving Licence Register) and linked data.

Links to data sources

• BRP: https://www.rvig.nl/basisregistratie-personen
• LV BAG: https://www.kadaster.nl/zakelijk/registraties/basisregistraties/bag
• CRB: https://www.rdw.nl/

Technical design

Through the municipality's website, a resident or entrepreneur can start an e-service. Each application is already checked against the laws and regulations applicable to the application while it is being filled in. A fully completed digital application/declaration is placed on the work list in iBurgerzaken for assessment and processing by a civil affairs employee. When an application or declaration is opened on the worklist, it is visible to the civil affairs employee which check a notification has produced, for correct assessment and processing.

For a number of digital applications, a municipality can choose whether iBurgerzaken, may process them automatically without the intervention of a civic affairs employee. iBurgerzaken processes an application fully automatically if no check results in a warning. In addition, the municipality can also choose in which situations the application always appears on the work list for assessment and processing. For example, in Relocation within the Netherlands: if there is overcrowding at the new address.

External provider

PinkRoccade Local Government