iCitizenship e-services

Municipality of Noordoostpolder

Residents and entrepreneurs of the Noordoostpolder municipality can apply for digital civil affairs products via our website. To process declarations automatically, the system performs checks on the person list, address and attached data.

Last change on 30th of May 2024, at 14:45 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

11-2023

Contact information

[e-mail]

Link to publication website

https://www.noordoostpolder.nl/privacy

Responsible use

Goal and impact

The aim of the e-services with the underlying algorithm is to provide maximum support/ guidance to residents and entrepreneurs when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various details of the resident. If no details are found in the application or declaration, it can be processed without the intervention of a civic affairs officer.

The aim of the e-services with the underlying algorithm is to provide residents and entrepreneurs with maximum support/ guidance when submitting a digital application. As a result, this application can be submitted correctly and completely. The algorithm checks various details of the resident. If no details are found in the application or declaration, it can be processed without the intervention of a civic affairs officer.

The impact is that such an application can be dealt with efficiently by the municipality; after all, citizens/companies have already completed several steps (work), leaving the officer more time for the special and/or complicated declarations/applications the municipality receives. In some cases, this application can even be processed fully automatically. The quality of service goes up because of these services, as does the quality of the data in the BRP.

Considerations

An algorithm provides residents and entrepreneurs with 24/7 guidance on (digital) applications. A correctly and fully completed application that meets the applicable criteria can be processed immediately. Checks by employees can always take place. For people who are not or less digitally literate, there is always the option of applying via the municipal counter or by post.

Human intervention

The algorithm assumes a positive scenario. As a result, only simple declarations and applications are processed automatically. If one or more peculiarities occur, the application/declaration is always assessed by an employee. The employee checks this application and chooses to process or reject it. In case of rejection, it is always the employee who does this and never the algorithm.

Risk management

Field not filled in.

Legal basis

Law on basic registration of persons

Civil Status Act

Road Traffic Act 1994

Link to Processing Index

Privacy | Gemeente Noordoostpolder

Operations

Data

Data used comes from the BRP, civil status registers, Chamber of Commerce, CRB (Central Driving Licence Register) and linked data.

Technical design

Through the Noordoostpolder municipality's website, a resident or entrepreneur can start an e-service. Every application is already checked against the laws and regulations that apply to the application while it is being completed. A fully completed digital application/declaration is placed on the work list in iBurgerzaken for assessment and processing by a civil affairs employee. When an application or declaration is opened on the work list, it is visible to the civil affairs employee which check has produced a report, for correct assessment and processing. For a number of digital applications, the Noordoostpolder municipality can choose whether iBurgerzaken, may process them automatically without the intervention of a civic affairs employee. iBurgerzaken processes an application fully automatically if no check results in a warning. In addition, the organisation can also choose in which situations the application always appears on the worklist for assessment and processing. For example, for a move within the Netherlands if there is overcrowding at the new address.

External provider

PinkRoccade