Civil affairs: eServices

Municipality of Oss

Residents of Dutch municipalities can digitally arrange various civil affairs processes with the municipality. To process simple declarations automatically, the system performs various checks on the person's list, address and attached data.

Last change on 19th of November 2024, at 14:40 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: DPIA
• Status: In use

General information

Theme

Organisation and business operations

Begin date

10-2017

Contact information

[e-mail]

Responsible use

Goal and impact

The importance of a correctly registered address goes beyond keeping the Basic Registration of Persons (BRP) in order. If a disaster occurs, for instance, you want to be able to warn everyone in the area in time. As a municipality, you also provide facilities, benefits or subsidies to residents on the basis of the address registered in the BRP. This makes correct address registration important for both residents and government. The algorithm checks various details of the citizen. If no peculiarities are found in the application or declaration, it can be processed without the intervention of an employee. If it does find any peculiarity, the application/declaration falls into a waiting room where it is checked by an employee. The algorithm can only automatically approve an application/declaration. Only the official can reject an application/declaration.

Considerations

Because many simple applications/declarations are processed automatically, the official is left with more time for the special and/or complicated declarations/applications the municipality receives. As a result, these can be assessed better and more accurately. As a result, the declarant/applicant is better served and fewer errors are made. This ensures better quality of the BRP.

Human intervention

The algorithm assumes a positive scenario. This means that simple declarations and applications are processed automatically. When a peculiarity occurs, the application/declaration is always assessed by an official. The official then checks the application/declaration himself and can process or reject it. In case of rejection, it is always the official who does this and never the algorithm.

Risk management

Applications submitted for scrutiny will be checked regularly to see if the rules can be adjusted.

Legal basis

Law on basic registration of persons (BRP)

Civil Status Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851/2019-02-16

Impact assessment

Data Protection Impact Assessment (DPIA)

Operations

Data

After logging in with DigiD, the system queries your personal data and compares it with set condition.

Technical design

The digital declarations and applications arrive automatically in the municipality's BRP registration. The municipality determines the processing method for each eService: fully automatic or after an assessment by an employee.

The municipality can also choose a combination. In that case, an employee only assesses applications that (for example) have an uploaded attachment, or where the automatic checks give reason to do so.

The municipality can also choose to automatically process an in-municipal removals but

resettlements (a registration from outside the municipality) to be assessed first.

The automatic checks on persons and/or addresses will lead, if necessary, to an alert for the employee. / decision trees

External provider

Centric Netherlands BV