Please note: The algorithm descriptions in English have been automatically translated. Errors may have been introduced in this process. For the original descriptions, go to the Dutch version of the Algorithm Register.
Online services for applications
The algorithm (a decision tree) provides residents with guidance on submitting (online) applications for the Living Costs Allowance, the MeeDoen scheme and the Individual Income Supplement.
Last change on 9th of June 2026, at 6:58 (CET) | Publication Standard 1.0
- Publication category
- Other algorithms
- Impact assessment
- Field not filled in.
- Status
- In use
General information
Theme
Social Security
Begin date
2004-01
Contact information
info@venlo.nl
Responsible use
Goal and impact
Purpose
The Municipality of Venlo’s eServices help residents apply for benefits online. These include the Individual Income Supplement, the Participation Scheme and Social Assistance for Living Expenses. The algorithm guides residents through the application process. It checks whether the application meets the conditions based on the data entered.
Impact
The algorithm enables applications to be processed more quickly and effectively. Residents receive assistance in submitting their applications correctly. Depending on the type of application, it can be processed automatically or forwarded to a municipal employee. This improves service delivery and reduces administrative tasks.
Considerations
Local authorities can no longer process applications solely at the counter. People increasingly want to be assisted quickly and digitally. An algorithm helps residents with digital applications. For those who are less comfortable with computers, there is the option to submit an application in writing. One advantage of the algorithm is that it reduces the amount of manual work required by advisers. By using the algorithm at the start of the process, information is entered into the systems correctly and you avoid unjustified applications. The risks associated with the algorithm are minimal, so it is a good choice.
Human intervention
The algorithm works like a decision tree. It analyses the applicant’s responses. Applications that are approved are processed automatically. Applications that are rejected are reviewed by staff.
Risk management
There are a few risks associated with using the Venlo Council’s eServices. Residents may enter incorrect or incomplete information. They may also lack the digital skills required to submit an application themselves. To minimise these risks, the eServices are designed to be user-friendly. There are clear questions and explanations, and checks on the data entered. Residents can also get help from the municipality if they need it. Sometimes a municipal employee will carry out an additional check on the application.
Legal basis
Participation Act
Links to legal bases
Participation Act: paginahttps://wetten.overheid.nl/BWBR0015703/2025-07-01
Operations
Data
BRP data is used, as well as the information provided by the applicant.
Technical design
Decision tree
External provider
Centric
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