Civil affairs: eServices

Municipality of Landgraaf

Residents of Dutch municipalities can digitally arrange various civil affairs processes with the municipality. To process simple declarations automatically, the system performs various checks on the person's list, address and attached data.

Last change on 27th of March 2025, at 9:21 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: DPIA
• Status: In use

General information

Theme

Organisation and business operations

Begin date

10-2020

Contact information

[e-mail]

Link to publication website

https://www.landgraaf.nl

Responsible use

Goal and impact

The importance of a correctly registered address goes beyond keeping the Basic Registration of Persons (BRP) in order. If a disaster occurs, for instance, you want to be able to warn everyone in the area in time. As a municipality, you also provide facilities, benefits or subsidies to residents on the basis of the address registered in the BRP. This makes correct address registration important for both residents and government. The algorithm checks various details of the citizen. If no peculiarities are found in the application or declaration, it can be processed without the intervention of an employee. If it does find any peculiarity, the application/declaration falls into a waiting room where it is checked by an employee. The algorithm can only automatically approve an application/declaration. Only the official can reject an application/declaration.

Considerations

Because many simple applications/declarations are processed automatically, the official is left with more time for the special and/or complicated declarations/applications the municipality receives. As a result, these can be assessed better and more accurately. As a result, the declarant/applicant is better served and fewer errors are made. This ensures better quality of the BRP.

Human intervention

The algorithm assumes a positive scenario. This means that simple declarations and applications are processed automatically. When a peculiarity occurs, the application/declaration is always assessed by an official. The official then checks the application/declaration himself and can process or reject it. In case of rejection, it is always the official who does this and never the algorithm.

Risk management

There are no foreseen risks when using the algorithms defined in the decision tree. The only

appointable risk is that an applicant mistakenly fails to submit an application because of an expectation created by the system

raised expectation about the outcome. This is mitigated by making the application as user-friendly as possible

and displaying the explanations on the screens as clearly as possible.

Legal basis

Law on basic registration of persons

Civil Status Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851/2019-02-16

Impact assessment

Data Protection Impact Assessment (DPIA): Ja

Operations

Data

eService Notification of change of address

eService Notification of emigration

eService Requesting a BRP extract

eService Apply for BS copy

eService Applying for a VOG

eService Change registration name

eDienst Change personal details

eService Apply for voter card/replacement voter card

eDienst Applying for a proxy voting pass

eDienst Notify missing travel documents

Technical design

Decision trees

External provider

Centric Netherlands BV