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Residents of Dutch municipalities can digitally arrange various civil affairs processes with the municipality. To process simple declarations automatically, the system performs various checks on the person's list, address and attached data.

Among other things, the algorithm recognises and anonymises (personal) data and confidential (financial) data in documents before they are published, e.g. on the basis of the Open Government Act.

The algorithm underlines personal data in documents. An employee has to look at all pages and check whether the document is properly anonymised. Then the software removes all highlighted information and blacklists it. After that, the documents can be published, for example under the Open Government ...

The algorithm is used by about 50 municipalities and, based on read-in data and answers given by the applicant, determines whether the applicant is eligible for any of the benefits to be applied for.

Mai is a chatbot that answers general questions from citizens 24/7 on the municipality of Montferland's website. The chatbot replaces the current live chat to reduce waiting times and provide instant answers.

A condensed income tax return (VKA) simplifies the return for taxpayers with a simple tax situation, selecting them on the basis of objective tax characteristics, and if changes are required, referring them to the regular return.

Gift tax is levied on donations depending on the amount donated and the relationship between donor and recipient, with an algorithm supporting the Tax Administration in assessing returns since 2018, although decisions on discrepancies are still made by employees.

Inheritance tax has to be paid on part of the inheritances in the Netherlands. This requires the heirs to file an inheritance tax return. The amount of the tax depends on the size of the inheritance, the number of beneficiaries and the relationship between testator and beneficiary.

The 'Statement of Private Use (Van) Car (VPGA)' algorithm helps Tax Administration staff monitor correct and complete deduction and remittance of payroll taxes. The VPGA algorithm helps Tax Administration employees to respond to the potentially incorrect application of statements of private use (van...

The algorithm underlines personal data in documents. An employee has to look at all pages and check if the document is properly lacquered. Then the software removes all highlighted information and blacklists it. After that, the documents can be published, for example under the Open Government Act (W...