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Mai is a chatbot that answers general questions from citizens 24/7 on the municipality of Montferland's website. The chatbot replaces the current live chat to reduce waiting times and provide instant answers.

With Mass Correction (MC), taxpayers with relatively simple corrections in their income tax (IH) returns are fast-tracked for a final assessment.

A condensed income tax return (VKA) simplifies the return for taxpayers with a simple tax situation, selecting them on the basis of objective tax characteristics, and if changes are required, referring them to the regular return.

Gift tax is levied on donations depending on the amount donated and the relationship between donor and recipient, with an algorithm supporting the Tax Administration in assessing returns since 2018, although decisions on discrepancies are still made by employees.

Inheritance tax has to be paid on part of the inheritances in the Netherlands. This requires the heirs to file an inheritance tax return. The amount of the tax depends on the size of the inheritance, the number of beneficiaries and the relationship between testator and beneficiary.

We want to use AI avatar videos to target groups of citizens we find difficult to reach (non-native speakers, low-literate, people who have difficulty accessing accurate & reliable information) and improve access to accurate and important municipal information, facilities, and programmes (+acts)...

The 'Statement of Private Use (Van) Car (VPGA)' algorithm helps Tax Administration staff monitor correct and complete deduction and remittance of payroll taxes. The VPGA algorithm helps Tax Administration employees to respond to the potentially incorrect application of statements of private use (van...

The algorithm underlines personal data in documents. An employee has to look at all pages and check if the document is properly lacquered. Then the software removes all highlighted information and blacklists it. After that, the documents can be published, for example under the Open Government Act (W...

Based on language technology, personal and company names are read and filtered out of text files such as emails and individual documents.

Inspection of provincial roads using LiDAR or laser technology. Using these techniques, the road section can be scanned in great detail and all unevenness highlighted. From this, the algorithm selects damage images on the basis of which the province will see what maintenance is needed here.