Social Domain: PKO Knowledge Systems

Municipality of Zaanstad

The algorithm is used by about 80 municipalities. It helps municipal employees assess benefit applications, properly record the results and create the corresponding documents.

Last change on 24th of November 2024, at 20:45 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: DPIA
• Status: In use

General information

Theme

Social Security

Begin date

2019-01

Contact information

https://www.zaanstad.nl/contact/

Responsible use

Goal and impact

The aim is to process applications for assistance, special assistance and refunds of excess assistance more quickly and in the same way. This concerns the rules from the Participation Act and the IOAW and IOAZ schemes.

The algorithm is deployed in an application for residents of the approximately 80 member municipalities. During each step, the algorithm checks whether the applications comply with the laws and regulations. The counsellor can always decide to do something other than what the programme suggests. This leaves room for personal choices and customisation.

Considerations

One advantage of using this algorithm is that consultants need to do less manual work. The system ensures that important knowledge is preserved and that complicated administrative processes become easier. Moreover, it ensures that all applications are handled in the same way and that the documents that come out of it are clear and equal.

Because the consultants can always intervene and make adjustments, the risks when using this programme are very small. Therefore, using the programme is well balanced with the benefits it brings.

Human intervention

After the algorithm is finished, the employee can still modify all the results himself. Only then is the result finalised.

Risk management

No risks are to be expected when using the algorithms listed in the decision tree.

Legal basis

The legal basis for deploying the algorithm is implementation of the statutory task Participation Act (which includes the SUWI Act).

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851/2019-02-16
• Wet structuur uitvoeringsorganisatie werk en inkomen: https://wetten.overheid.nl/BWBR0013060/2023-01-01

Impact assessment

Data Protection Impact Assessment (DPIA)

Operations

Data

Field not filled in.

Technical design

Decision trees. A decision tree is a part of the algorithm that helps make choices. It asks questions such as: "Does the application meet certain conditions?" and, based on the answers, determines which steps the system takes next.

External provider

Centric Netherlands BV