Public space reports

Municipality of Beekdaelen

Anyone can make a report to the municipality about public space (e.g. about litter, a defective lamppost or flooding) via the Fixi app. Fixi is the municipality's notification system to resolve reports in public spaces.

Last change on 21st of January 2025, at 12:42 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Public Order and Safety

Begin date

2019-01

Contact information

[e-mail]

Responsible use

Goal and impact

If something needs to be fixed or cleaned up on the street or in a park, it can be reported to the municipality through the Fixi app, the municipality of Beekdaelen's notification system. A dangerous traffic situation, housing nuisance or nuisance from people and the hospitality industry can also be reported. The notifier himself chooses which main category fits the report best (e.g. 'nuisance' or 'street furniture'). Employees of the municipality check the submitted reports and divide them into sub-categories, so that the report reaches the right municipal handling team. Associated with each (sub-)category is a predetermined handling period.

Considerations

Field not filled in.

Human intervention

All reports are checked by the municipality and divided into subcategories. Reports linked to an incorrect main category are placed in the correct main category by the municipality. The notifications that are wrongly reported are manually removed by the municipality.

Risk management

There are few risks in this algorithm. Based on the correct (sub-)category, the notification automatically reaches the right treatment team and is brought to their attention faster. Reports in the 'Other' category are also checked and placed in the correct (sub-)category. The reporter can add personal data if he or she wishes to be kept informed. This data is stored securely and not used by the algorithm.

Legal basis

Municipal Act, Public Order and Safety Act, Roads Act, Environmental Management Act, Housing Act and Building Decree, APV, Wmo.

Operations

Data

A person making a report can leave his or her phone number and/or e-mail address if he or she wishes. We then keep the reporter informed of the progress and we have the option to call him or her back. This information is not kept longer than necessary for this purpose and is otherwise not used by the algorithm.

External provider

Decos