PKO Knowledge Systems

Municipality of Noordoostpolder

The algorithm is used by around 80 municipalities and supports the municipalities' consultants in deciding on benefit applications, correctly recording outcomes and producing documents.

Last change on 30th of May 2024, at 14:45 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Social Security

Begin date

01-2013

Contact information

[e-mail]

Link to publication website

Er zijn meerdere organisaties die dit algoritme gebruiken, vandaar dat er geen specifieke url is opgenomen.

Responsible use

Goal and impact

Efficient and uniform processing of and decisions on applications, mutations and reexaminations for assistance,
special assistance, IIT, recovery from maintenance debtors and recovery of excess assistance.

The algorithm is deployed in an application for residents of the approximately 80 member municipalities and checks
during the process whether various (legal) criteria are met . Throughout the
entire treatment the possibility to deviate from the proposed choices of the knowledge system.

Considerations

An advantage of deploying the algorithm is that a lot of manual work by consultants can be saved.
Furthermore, by deploying a knowledge system you safeguard knowledge, simplify complicated administrative processes
simplify complicated administrative processes, ensure uniformity in execution and in document output. Risks in using the
algorithm are, partly because of the possibility to intervene in the conclusions drawn by the system, not
not appreciable, with which proportionality is in order.

Human intervention

The application/declaration is always reviewed by an official. The official then checks the application/declaration himself and can process or reject it. In case of rejection, it is always the official who does this and never the algorithm.

Risk management

By the clerk is verification of the outcome. There is also the possibility for the applicant to ask for an explanation or object to a decision of the municipality.

Legal basis

The legal basis for the deployment of the algorithm is implementation of the statutory task Participation Act (with
as part of the SUWI Act).

Link to Processing Index

Privacy | Gemeente Noordoostpolder

Operations

Data

It uses data from the Suites for the Social Domain, which in turn come from the
basic registrations (BRP).

Technical design

Using PKO knowledge systems, (complex) decision processes, related to the
provision of assistance under the Participation Act, are translated into simple dialogues based on question
and answer. This makes use of already stored information.
The knowledge system runs through all relevant questions in a user-friendly way and records the data thereby
collected directly in the Suites for the Social Domain.
The system generates a legally correct and complete decision and report. There are knowledge systems
for the processes applications, mutations and terminations, reexaminations, recovery and recovery from
maintenance debtors.

External provider

Centric Netherlands BV Centric PSS - BU Social Domain