Social Domain: PKO Knowledge Systems

Regional Service Work and Income Kromme Rijn Heuvelrug

The algorithm is used by around 80 municipalities and supports municipalities' consultants in deciding on benefit applications, recording outcomes correctly and producing documents.

Last change on 19th of August 2025, at 14:22 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

• Social Security
• Work

Begin date

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Contact information

[e-mail]

Link to publication website

https://www.rsdkrh.nl/privacyverklaring

Responsible use

Goal and impact

Efficient and uniform processing of and decisions on applications, mutations and re-examinations for assistance, special assistance and recovery from maintenance debtors. The algorithm is deployed in an application for residents of the approximately 80 member municipalities and checks during the process whether various (legal) criteria are met. The consultant goes through the case through a knowledge system set up according to national and local policies. By answering set questions, the decision tree is completed. It is possible to deviate from the suggested choices of the knowledge system.

Considerations

An advantage of using this algorithm is that consultants have to do less manual work. The system ensures that important knowledge is preserved and that complicated administrative processes become easier and the system is correctly populated with benefit data. Moreover, it ensures that all applications are handled in the same way and that the documents that come out of it are clear and equal.

Because the consultants can always intervene and make adjustments, the risks when using this programme are very small. Therefore, using the programme is well balanced with the benefits it brings.

Human intervention

The employee has the ability to override the outcome of the algorithm.

Risk management

There are no foreseen risks when using the algorithms defined in the decision tree.

Legal basis

The legal basis for deploying the algorithm is implementation of the statutory task Participation Act (which includes the SUWI Act).

Links to legal bases

• Law on basic registration of persons: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Civil Status Act: https://wetten.overheid.nl/BWBR0001851/2019-02-16
• Work and Income Implementation Structure Act: https://wetten.overheid.nl/BWBR0013060/2023-01-01

Link to Processing Index

https://www.rsdkrh.nl/privacyverklaring

Operations

Data

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Technical design

Decision trees

External provider

Centric Netherlands BV