Digital applications for civil affairs

Municipality of Druten

Residents and entrepreneurs in the municipality have the option to apply for certain civic affairs products digitally via the municipal website. Some of these digital requests can be automatically approved and processed using an algorithm.

Last change on 3rd of February 2025, at 14:14 (CET) | Publication Standard 1.0

• Publication category: Other algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

2022-07

Contact information

[e-mail]

Link to publication website

https://www.druten.nl/over-deze-website

Responsible use

Goal and impact

The purpose of the algorithm is to help residents and business owners with digital applications or returns. The algorithm processes certain applications and returns completely automatically. The algorithm checks the resident's data. Only if the municipality needs more data or checks or actions are required, a civil affairs employee jumps in.

The algorithm can only approve an application or declaration. Only the civil affairs employee can reject it. Use of the algorithm is never negative for the resident.

Residents who prefer not to submit their applications digitally are still welcome at the counter. For example, when residents are not good with computers.

Considerations

The municipality is getting increasingly busy with applications. Processing all requests at the counter is no longer possible. Certain requests made digitally can be further automated using an algorithm. With an algorithm for simple applications / declarations, the employee will have more time for more complicated applications. This improves the quality of service. The quality of data in the Basic Registration of Persons (BRP) also improves.

Human intervention

The algorithm and work process are designed so that there are no risks of negative consequences for residents.

Only simple declarations and applications are processed automatically. The algorithm assumes a positive scenario. If one or more peculiarities occur, the application/declaration is always assessed by a civil affairs employee. The civil affairs officer then checks it himself. The application/declaration is either processed or rejected. In case of rejection, it is always the civic affairs officer who does this and never the algorithm. Thus, the algorithm never leads to automatic decision-making by the algorithm that may have a negative impact on the resident.

Risk management

Field not filled in.

Legal basis

Law on basic registration of persons

Civil Status Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851

Operations

Data

Data used comes from the Basic Registration of Persons (BRP), civil status registers, Chamber of Commerce (CoC), Central Driving Licence Register (CRB) and linked data.

Links to data sources

• BRP: https://www.rvig.nl/basisregistratie-personen
• LV BAG: https://www.kadaster.nl/zakelijk/registraties/basisregistraties/bag
• CRB: https://www.rdw.nl/

Technical design

Through the municipality's website, a resident or entrepreneur applies for a digital product or service. While filling in, the algorithm already checks whether the application is in accordance with the laws and regulations. A fully completed digital application or declaration appears on a work list at the municipality's civic affairs department. An employee evaluates the application and processes it.

The municipality can choose which applications the algorithm may handle automatically and which must always be handled by an employee.

External provider

PinkRoccade Local Government