Civil affairs: eServices

Municipality of Tubbergen

Residents of Dutch municipalities can digitally arrange various civil affairs processes with the municipality. To process simple declarations automatically, the system performs various checks on the person's list, address and attached data.

Last change on 5th of June 2024, at 12:38 (CET) | Publication Standard 1.0

• Publication category: Impactful algorithms
• Impact assessment: Field not filled in.
• Status: In use

General information

Theme

Organisation and business operations

Begin date

2019-5

Contact information

[e-mail]

Responsible use

Goal and impact

The importance of a correctly registered address goes beyond keeping the Basic Registration of Persons (BRP) in order. If a disaster occurs, for instance, you want to be able to warn everyone in the area in time. As a municipality, you also provide facilities, benefits or subsidies to residents on the basis of the address registered in the BRP. This makes correct address registration important for both residents and government. The algorithm checks various details of the citizen. If no peculiarities are found in the application or declaration, it can be processed without the intervention of an employee. If it does find any peculiarity, the application/declaration falls into a waiting room where it is checked by an employee. The algorithm can only automatically approve an application/declaration. Only the official can reject an application/declaration.

Considerations

Because many simple applications/declarations are processed automatically, the official is left with more time for the special and/or complicated declarations/applications the municipality receives. As a result, these can be assessed better and more accurately. As a result, the declarant/applicant is better served and fewer errors are made. This ensures better quality of the BRP.

Human intervention

The algorithm assumes a positive scenario. This means that simple declarations and applications are processed automatically. When a peculiarity occurs, the application/declaration is always assessed by an official. The official then checks the application/declaration himself and can process or reject it. In case of rejection, it is always the official who does this and never the algorithm.

Risk management

The municipality does not allow automated processing of applications/declarations. All applications are placed in a waiting room so that a process employee can check and follow up.

Legal basis

Law on basic registration of persons

Civil Status Act

Links to legal bases

• Wet basisregistratie personen: https://wetten.overheid.nl/BWBR0033715/2023-01-01
• Wet rechten burgerlijke stand: https://wetten.overheid.nl/BWBR0001851/2019-02-16

Operations

Data

data on persons who have died, who are moving, who are missing a passport, who need a brp or civil status extract.

Technical design

Decision trees

External provider

Centric Netherlands BV